9th May 2017
HSBC rolls out over 1,500 talking ATMs across the UK to help blind and partially sighted customers
By Rebecca Smith
HSBC UK has rolled out more than 1,500 talking ATMs across the UK to help blind and partially sighted customers.
People will be able to use HSBC cash machines independently by plugging headphones into the cash machine audio jack and listening to instructions. The location of the jacks across machines will be consistent and have a raised symbol of headphones beside them to make use easier.
The bank’s new machines have been added to HSBC’s existing services for visually impaired users, including Braille, large print and audio statements, templates for cheques, credit slips and signing cards.
The launch of voice recognition technology last year also means that customers can use their voice as their password, as opposed to having to read out a pin or a password that may have been written down.